tag:gameanalytics.statuspage.io,2005:/historyGame Analytics Status - Incident History2024-03-17T13:07:57ZGame Analyticstag:gameanalytics.statuspage.io,2005:Incident/198649502024-01-30T15:24:30Z2024-01-30T15:24:30ZData temporarily unavailable for querying<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Monitoring</strong> - The last 30 days of data should be restored for the majority of games.<br /><br />We are continuing to observe the fix, in the meantime historical data may be missing or incomplete.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Identified</strong> - Data is temporarily unavailable for querying via the web UI. We have identified the root cause and are issuing a fix.<br /><br />No data has been lost. Collection of events is a separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/178120882023-07-10T18:04:15Z2023-07-10T18:04:15ZRaw export data is delayed<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Identified</strong> - We have raw data export delayes for the 7th, 8th and 9th of July.<br /><br />8th was processed yeterday but 7th and 9th yet to be processed. The problem is identified and mitigated for the upcoming 10th of July.</p>tag:gameanalytics.statuspage.io,2005:Incident/175641022023-06-14T08:42:45Z2023-06-14T08:42:45ZProcessing delays<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:11</var> UTC</small><br><strong>Monitoring</strong> - AWS has stabilised now, catching up with processing backlog</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing delays in processing. It seems there is a AWS partial outage. Data collection isn't affected, but further processing is delayed.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/175216862023-06-09T16:12:41Z2023-06-09T16:12:41ZElevated API Errors<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Identified</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:gameanalytics.statuspage.io,2005:Incident/165092532023-03-15T12:01:21Z2023-03-15T12:01:21ZRaw data export delay<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in the data processing. Data for 2023-03-14 is not yet available for the raw data export. We're working to catch up as fast as we can.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delay.</p>tag:gameanalytics.statuspage.io,2005:Incident/158817142023-01-20T07:24:39Z2023-01-20T07:24:39ZIn-app purchases processing delays<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>07:24</var> UTC</small><br><strong>Resolved</strong> - In-app purchases data between January 10th and 16th is available now.<br /><br />We apologise for the delay.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Identified</strong> - In-app purchases data between January 10th and 16th is missing in the Go Tool. We are backfilling the data for those days and expect them to be fully available in a couple days. <br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/132900162022-11-18T09:58:39Z2022-11-18T09:58:39ZDuplicate events<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Identified</strong> - Our real-time ingestion process experienced issues during two hours between 10AM and 12PM (UTC) today. Data for that time period on our real time web dashboards (go.gameanalytics.com) and Metrics API might be slightly higher than expected for your game. All other systems are unaffected and data will be correct.<br /><br />We are working on solving the issue and data will be re-ingested to provide accurate values shortly</p>tag:gameanalytics.statuspage.io,2005:Incident/126812772022-11-02T13:02:47Z2022-11-02T13:02:47ZProcessing delays<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Resolved</strong> - Design, resource and progression events are fully available.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Identified</strong> - Data processing caught up with Monday's data now. Currently processing Tuesday. Data for yesterday's design, resource and progression events expected to be ready in a couple hours.<br /><br />We apologise for the delays.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing delays in processing. Data for design, resource and progression events is delayed. We're working to catch up as fast as we can. Only the web tool (go.gameanalytics.com) is affected. All other systems (Metrics API, Raw Export, Player Warehouse) are fully working and data is available through them.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/126578182022-10-29T22:55:13Z2022-10-29T22:55:13ZElevated API Errors (go.gameanalytics.com)<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>22:54</var> UTC</small><br><strong>Update</strong> - All systems are working as normal again</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Update</strong> - GO tool (go.gameanalytics.com) querying has been restored back to normal.<br /><br />We are still investigating issues with Metrics API, we hope to be able to restore service soon.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue. Dashboards are failing to load or are loading slower than usual.<br /><br />Data collection and processing are working as normal. No data has been lost.</p>tag:gameanalytics.statuspage.io,2005:Incident/112183402022-09-22T20:48:56Z2022-09-22T20:48:56ZProcessing delays<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />We apologise for the delays.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing delays in processing. Data for design, resource and progression events is delayed. We're working to catch up as fast as we can. Only the web tool (go.gameanalytics.com) is affected. All other systems (Metrics API, Raw Export, Player Warehouse) are fully working and data is available through them.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/111898472022-09-20T09:07:21Z2022-09-20T09:07:21ZDatabase upgrade<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:gameanalytics.statuspage.io,2005:Incident/111189682022-09-13T15:06:34Z2022-09-13T15:06:34ZRaw data export data delay<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in the data processing. Data for 2022-09-12 is not yet available for the raw data export. We're working to catch up as fast as we can.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delay.</p>tag:gameanalytics.statuspage.io,2005:Incident/106427892022-07-20T05:02:06Z2022-07-20T05:02:06ZGameAnalytics landingpage (gameanalytics.com) is having an outage<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>05:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>20:28</var> UTC</small><br><strong>Investigating</strong> - At the moment, our landingpage www.gameanalytics.com is going through an outage and it cannot be accessed. This is due to an outage at our hosting provider and we are currently working to restore service.<br /><br />All other GameAnalytics systems are working as normal, no data has been lost. Our analytics service is working as normal and can be accessed on go.gameanalytics.com</p>tag:gameanalytics.statuspage.io,2005:Incident/103953362022-06-24T14:16:32Z2022-06-24T14:16:32ZGo Tool scheduled maintanance<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Scheduled</strong> - We will be running updates and maintenance on the database and go tool API.</p>tag:gameanalytics.statuspage.io,2005:Incident/103803722022-06-23T22:27:19Z2022-06-23T22:27:19ZReal-time processing delays<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Identified</strong> - We are carrying out a necessary maintenance on the processing subsystem.<br /><br />Real-time data from 1:30PM up until 6:00PM GMT 22nd of June might be incomplete or missing.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.</p>tag:gameanalytics.statuspage.io,2005:Incident/103762592022-06-22T12:25:57Z2022-06-22T12:25:57ZProgression events reporting issue for 20th of June and onwards<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Identified</strong> - The progression and design events are missing on the dashboards for 20th of June and onwards.<br /><br />Please note that the data is missing only on the dashboards. Explore tool has the data for all event types for 20th as well as for 21st of June. <br /><br />We've identified the issue and working on it.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:42</var> UTC</small><br><strong>Investigating</strong> - Progression data might be missing for some widgets starting 20th of June.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.</p>tag:gameanalytics.statuspage.io,2005:Incident/102803372022-06-16T09:45:40Z2022-06-16T09:45:40ZProcessing delay of design, resource and progression events<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:49</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in processing of design, resource and progression events. Data for those types of events is missing on the web tool (go.gameanalytics.com) for June 12th 2022.<br /><br />This does not affect Player Warehouse, Event Export or Raw Export, data for those services is being processed as normal.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.</p>tag:gameanalytics.statuspage.io,2005:Incident/102117632022-06-10T10:01:09Z2022-06-10T10:01:09ZProcessing delays<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>03:40</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in processing due to higher error rates and latencies on upstream services (AWS).<br /><br />Real-time data is delayed since 4AM BST.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.</p>tag:gameanalytics.statuspage.io,2005:Incident/102117722022-06-10T04:58:15Z2022-06-10T04:58:15ZRaw data export data delay<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>04:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in data processing due to higher error rates and latencies on upstream services (AWS). Data for 09/06/2022 is not yet available for the raw data export.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.</p>tag:gameanalytics.statuspage.io,2005:Incident/100269552022-05-19T16:03:47Z2022-05-19T16:03:47ZRaw data export data delay for 18/05/2022<p><small>May <var data-var='date'>19</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in processing of a data. Data for 18/05/2022 is not yet available for the raw data export. We're working to catch up as fast as we can.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/100105822022-05-18T07:00:37Z2022-05-18T07:00:37ZScheduled maintenance<p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Scheduled</strong> - We will be running updates and maintenance on the database and Go tool API.</p>tag:gameanalytics.statuspage.io,2005:Incident/99043372022-05-04T06:22:57Z2022-05-04T06:22:57ZGo tool scheduled maintenance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>06:22</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Scheduled</strong> - We will be running updates and maintenance on the database and go tool API.</p>tag:gameanalytics.statuspage.io,2005:Incident/98485812022-04-26T06:17:10Z2022-04-26T06:17:10ZGo tool scheduled maintenance<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Scheduled</strong> - We will be running updates and maintenance on the database and go tool API.</p>tag:gameanalytics.statuspage.io,2005:Incident/98112012022-04-20T09:18:21Z2022-04-20T09:18:21ZRaw data export data delay<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Resolved</strong> - The data for 19/04/2022 has now been processed and should be available in the customer's destination locations.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>05:48</var> UTC</small><br><strong>Update</strong> - The data for 18/04/2022 has now been processed and should be available in the customer's destination locations.<br /><br />We are working on processing the data for 19/04/2022.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing delays in processing of a data. Data for 18/04/2022 is not yet available for the raw data export. We're working to catch up as fast as we can.<br /><br />No data has been lost. Collection of events and analytical processing are separate systems. A problem with processing does not affect data collection.<br /><br />We apologise for the delays.</p>tag:gameanalytics.statuspage.io,2005:Incident/97568322022-04-12T06:25:37Z2022-04-12T06:25:37ZGo tool scheduled maintenance<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>06:25</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>08:25</var> UTC</small><br><strong>Scheduled</strong> - We will be running updates and maintenance on the database and go tool API.</p>